Business Performance and Profitability
Beyond business growth and market share, many companies have
intensified their focus on Employee Engagement and Customer Satisfaction /
Customer Experience. I believe that Customer Experience cannot be too far
removed from Employee Focus, and that from professional development, as many
memorable customer experiences come not from technology or process but from
human interactions. Ultimately, it is the Customer Experience that will drive
the growth.
That said, customers experiencing inefficient or ineffective
business processes seek other options, and they voice their discontent in the
interim and for years thereafter. With social media, it's worse than ever.
My formal background is in process improvement. My entire
professional career, indeed most of my personal space as well, has been devoted
to continuous improvement. As a six-year Lean Six Sigma Master Black Belt within
an overall 19-year career within GE, and a strategic management consultant in
that field for a decade since, I work with business teams to understand and
improve business processes, driving business profitability, performance and
growth.
Contact me to discuss how I can work with you, your leaders
and their teams to identify and address the issues blocking your performance
and profitability.
Leadership and Personal Development
Whether you seek business advancement, community influence
or better stewardship and effectiveness, an investment in yourself is arguably the single most
valuable investment you will ever make.
As your competitive advantage comes from learning faster and
growing your leadership skills, personal and professional development is paramount. Enhancing your aptitude in professionalism, communication, conflict resolution, self-confidence, emotional intelligence, attitude, teamwork, personality types, public speaking... and the list goes on... will provide distinction among your peers, and enable you to quickly surpass them.
What is the lack of these skills costing you?
Contact me for more information on how to effectively address the areas impacting your success.
FOR MORE INFORMATION, CONTACT CHUCK AT:
Chuck@ChuckPapandrea.com
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